Oxygen FAQ

Here are some answers to questions we get asked about our Oxygen Therapy services and Home Oxygen products. If you have a question not answered here and would like to it run by a professional, please feel free to contact us.

Do you come to my house to set up the oxygen?

Yes. Once we are notified that you require Home Oxygen, we will contact you to come out to your house, as soon as possible. We will show you how to use your equipment and work with you during this appointment to make sure you are comfortable with everything.

Do you offer afterhours service?

Yes. We have an afterhours on call service. If you require emergency assistance after our business hours we will be at your house, as soon as we can, within in a period no longer than 3 hours.

How is my oxygen funded?

Home Oxygen is funded through the Ministry of Health. See our funding page for complete details.

What is your follow up?

We will follow up with you within your first week of being set up on oxygen. We will then follow up in 3 months and every 3-6 months after that. If you at any time would like follow up to review any equipment, we will make an appointment to come to your house and follow up.

What happens if I have to enter the hospital?

If you enter the hospital, it is important for someone to notify us the same day. We must also be notified when you leave the hospital. Hospital stays longer than 14 days may require our office to notify the Ministry of Health. You are not required to do anything but notify us of your hospital stay.

What is oxygen equipment like? Will it take up too much space or be cumbersome to travel with?

Home Oxygen Equipment will be selected so that it best suits your needs. Everyone is provided with a system for home use, a system for travel and a back-up system. It is designed to be able to travel with you and is compact and easy to do so.

Do I have to quit smoking?

It is highly recommended that you quit smoking. It is a danger to smoke while using your oxygen. If you do not quit smoking, you will be required to remove your oxygen equipment and vacate the area where it is stored (best to go outside) while you smoke. These guidelines also apply to those who live with you who may smoke.